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TELEPHONE: 711 or 800-766-3777 Voice/TTY
1-866-735-2957 Voice/TTY Customer Service or email@example.com
866-305-1345 Spanish speech-to-speech
Kansas Relay Center (KRC) is a public service which guarantees all citizens access to prompt, professional and accurate communication through the telephone. Consumers of these specialized services, specifically individuals who are deaf, deaf-blind, hard of hearing or who have difficulty speaking, can communicate on the telephone via TTY/TDD, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Spanish-to-Spanish and Captioned Telephone (CapTel®) in order to connect with family, friends or businesses with ease.
HOW KRC WORKS
Dial 7-1-1 or the appropriate toll-free number provided to connect with KRC. A qualified Communication Assistant (CA) will ask for the area code and number of the person you wish to call and will begin relaying the conversation. Generally, the CA will voice the typed message from the text telephone (TDD/TTY) user to the hearing person on the other end. The CA then relays the hearing person’s spoken words by typing them back to the TDD/TTY user.
KRC offers specialized services for individuals who have difficulty speaking and for Spanish speaking residents. Specially trained CA’s are on hand to assist in these types of calls by dialing the associated number provided at the top of this page. Since KRC offers a variety of services please refer to www.HamiltonRelay.com or call KRC Customer
Service for more detailed instruction on how a particular call is processed.
Captioned Telephone is also available and ideal for individuals with hearing loss who are able to speak for themselves. A captioned telephone works like any other telephone with one important addition: it displays every word the other party says throughout the conversation. Captioned Telephone users can listen to the caller and read the captions on the display window of the captioned telephone.
Access to Services
Both 7-1-1 and the 800 numbers are toll free calls and provide access to the same relay services. If you are experiencing trouble dialing 7-1-1 to reach KRC, please call KRC Customer Service.All services are available 24 hours a day, seven days a week. Consumers may place relay calls to English and Spanish speaking persons within Kansas, across the United States and even internationally. By law, each conversation is handled with strict confidentiality.
FEES There is no charge to access KRC.
AREA SERVED: State of Kansas
HOURS: 24-hour service, seven days a week
The Kansas Telecommunication Access Program offers amplified phones, TTYs Voice Carry Over (VCO) phones,Captioned Telephones and other equipment to eligible individuals in Kansas who are deaf, deaf-blind, or who have difficulty with speech, mobility and cognitive capabilities. For more information you can visit http://www.kansastap.org or call 1-785-234-0200 (V/TTY)
In and EMERGENCY you should continue to use 9-1-1. For emergencies, call 9-1-1 or your local emergency service TTY number directly, without using relay. The Americans with Disabilities Act (ADA) requires that 911 centers have a TTY and be prepared to handle emergency calls placed in this manner. Kansas Relay Center will make every effort to assist you in an emergency. However, it is important to understand that relay centers are not 911 centers and do not assume responsibility for emergency calls.
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